FAQ

SHIPPING & DELIVERY

Packing, postage and insurance are provided free worldwide.

Novis Gallery ships from Australia. International orders are welcome.

Art prints are rolled and sent in a postal tube.

Anticipated delivery times vary according to the country of destination.

Please ensure you provide a delivery location that is reasonable and easy to access for couriers and delivery. Failure to do so may incur delivery charges if artworks need to be re-delivered due to inability or difficulty to deliver the artworks in the first instance.


PRINTING

All art prints are professionally printed in Australia following receipt of your order and payment.

Printing takes between seven and ten days, following which your print/s will be rolled and packed into a tube for posting.


PRINT TYPE & QUALITY

The gallery quality art prints of original Novis paintings are available in various sizes on 100% cotton rag fine art paper or high grade canvas, ready for framing. 

Also available are Signature Edition art prints which are hand-finished and hand-signed by artist Barry Novis, ready for framing.

Please note: frames are not included.

Sizes quoted are approximate.

 

DISCOUNTS & GIFT VOUCHERS

If you have a discount code or a gift voucher, one or the other can be entered at Checkout. Please note that Discount Codes and Gift Vouchers cannot be used for the same order. 

 

ORIGINAL PAINTINGS

In some instances, Novis originals may be available. Please enquire to artist@barrynovis.com

 

RETURNS & REFUNDS

Novis Gallery has a 7-day return policy, which means you have seven (7) days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artist@barrynovis.com. If your return is accepted, we will communicate with you as to where the package should be sent.

You are responsible for the postage cost of return.

Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at artist@barrynovis.com

Exceptions / non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if a refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make an evaluation.