RETURNS & REFUNDS
Novis Gallery has a 7-day return policy, which means you have seven (7) days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will communicate with you as to where the package should be sent.
You are responsible for the postage cost of return.
Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return question at email@example.com
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if a refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.